1. Parties to the agreement.
The agreement is concluded between the online service for the exchange of title signs, hereinafter referred to as the Contractor, on the one hand, and the Customer, represented by the person who has used the services of the Contractor, on the other hand.
2. List of terms.
2.1. Exchange of title units is an automated Internet service product provided by the Contractor based on these rules.
2.2. The Customer is an individual who agrees to the terms of the Contractor and this agreement to which he/she accedes.
2.3. The title sign is a conventional unit of a particular payment systеm that corresponds to the calculations of electronic systems and designates the scope of rights corresponding to the agreement between the electronic payment systеm and its Customer.
2.4. Application — information submitted by the Customer in electronic form for the use of the Contractor’s funds and indicating that the Customer accepts the terms of use of the service offered by the Contractor in this application.
3. Terms of the agreement.
These rules are considered to be organized by the terms of the public offer, which is formed when the Customer submits an application and is one of the main components of this agreement. The public offer refers to the information displayed by the Contractor regarding the terms of the application. The main components of the public offer are the actions taken upon completion of the application by the Customer, indicating their precise intention to complete the transaction under the terms proposed by the Contractor prior to completion of the application. The time, date, and parameters of the application are automatically generated by the Contractor upon completion of the application. The offer must be accepted by the Customer within 24 hours from the completion of the application. The service agreement comes into force upon receipt of the full amount of title units specified in the application from the Customer to the Contractor’s details. Transactions with title units are accounted for in accordance with the rules, regulations, and format of electronic settlement systems. The agreement is valid for a period established from the date of application until termination at the initiative of one of the parties.
4. Subject of the agreement.
Using technical methods, the Contractor undertakes to exchange title units for a commission from the Client, following the Client’s submission of an application. This is accomplished by selling the title units to individuals who wish to purchase them for an amount no lower than that specified in the Client’s application. The Contractor undertakes to transfer funds to the details specified by the Client. If a profit is made during the exchange, it remains in the Contractor’s account as an additional benefit and a bonus for the commission services.
5. In addition.
5.1. If the Contractor’s account receives an amount different from that specified in the application, the Contractor will recalculate the amount to reflect the actual receipt of the title units. If this amount exceeds the amount specified in the application by more than 10%, the Contractor will unilaterally terminate the agreement and all funds will be returned to the Customer’s account, minus a deduction for commission expenses during the transfer.
5.2. If the Contractor fails to send the title units to the Customer’s specified account within 24 hours, the Customer has the right to request termination of the agreement and cancel their request, thereby returning the title units to their account in full. The Contractor will process the request to terminate the agreement and return the title units if the funds have not yet been transferred to the Customer’s specified account. In the event of contract cancellation, the electronic currency will be refunded within 24 hours of receipt of the request for contract termination. Delays in return not due to the Contractor’s fault will not be liable for them.
5.3. If the title units are not received from the Client into the Contractor’s account within the specified period from the moment the Client submits the application, the agreement between the parties is terminated by the Contractor, as the contract no longer enters into force. The Client may not be notified of this. If the title units are received into the Contractor’s account after the specified period, such funds are transferred back to the Client’s account, with all commission costs associated with the transfer deducted from these funds.
5.4. If there is a delay in transferring funds to the details specified by the Client due to the fault of the payment systеm, the Contractor shall not be liable for any damages resulting from the delay in receipt of funds. In this case, the Client agrees that all claims will be directed to the payment systеm, and the Contractor will provide assistance to the best of its ability within the limits of the law.
5.5. If communication streams are detected to be falsified or any interference is exerted to impair the Contractor’s performance, specifically their software code, the order will be suspended, and the transferred funds will be recalculated in accordance with the current agreement. If the Client does not agree with the recalculation, they have the full right to terminate the agreement, and the title units will be sent to the details specified by the Client.
5.6. By using the Contractor’s services, the Client fully agrees that the Contractor has limited liability for the title units received, consistent with the terms of these rules, and provides no additional warranties to the Client, nor does it bear any additional liability to the Client. Accordingly, the Client bears no additional liability to the Contractor.
5.7. The Customer undertakes to comply with the applicable legislation, and not to falsify communication flows or create obstacles to the normal operation of the Contractor’s software code.
5.8. The Contractor shall not be liable for damages or consequences resulting from an erroneous transfer of electronic currency if the Customer provided incorrect details when submitting the application.
6. Warranty period
Within 24 hours from the moment of execution of the exchange of title signs, the Contractor provides a guarantee for the services provided, provided that other terms are not agreed upon.
7. Unforeseen circumstances.
If unforeseen circumstances arise during the processing of the Customer’s request that lead to the Contractor’s failure to fulfill the terms of the contract, the request fulfillment deadlines will be extended for the corresponding period of the force majeure event. The Contractor will bear no liability for overdue obligations.
8. Form of agreement.
Both parties, the Contractor and the Customer, accept this agreement as a contract of equal legal force, stated in writing.
9. Working with maps of England, Germany and the USA.
For cardholders from the UK, Germany, and the US, the terms for transferring title units are extended for an indefinite period, consistent with a full verification of the cardholder’s data. Funds will remain untransacted for the entire period and remain fully deposited in the Contractor’s account.
10 Claims and disputes.
Claims under this agreement are accepted by the Contractor in the form of an email in which the Client specifies the nature of the claim. This email is sent to the Contractor’s contact information specified on the website.
11. Conducting exchange transactions.
11.1. It is strictly prohibited to use the Contractor’s services for illegal transfers or fraudulent activities. By entering into this agreement, the Client undertakes to comply with these requirements and, in the event of fraud, to bear criminal liability as established by law at the time.
11.2. If the request cannot be processed automatically due to circumstances beyond the Contractor’s control, such as lack of communication, insufficient funds, or incorrect Customer data, the funds will be credited to the account within the next 24 hours or returned to the Customer’s details, minus commission costs.
11.3. The Service verifies the legality and legitimacy of the User’s ownership of the title units involved in a specific Transaction. When making an exchange through the Service, the User must have legally sourced funds and adhere to the AML policy .
11.3. Upon first request, the Contractor has the right to transfer information about the transfer of electronic currency to law enforcement agencies, the administration of settlement systems, as well as to victims of illegal actions who have suffered as a result of fraud proven by the courts.
11.4. The Client undertakes to provide all documents proving his identity in case of suspicion of fraud and money laundering.
11.5. The Customer undertakes not to interfere with the Contractor’s work or cause damage to its software or hardware, and the Customer also undertakes to provide accurate information to ensure the Contractor’s compliance with all terms of the agreement.
12. Disclaimer of Liabilities.
The contractor reserves the right to refuse to enter into a contract or fulfill an order without explanation. This clause applies to any client.
Rules for filing appeals:
- Appeal rules for fiat transfers:
- The deadline for filing an appeal is no more than 14 days from the date of creation of the application.
- Review period: from 30 minutes to 5 working days.
- Dubai-tether.pro reserves the right to request proof of funds transfer from the client to file an appeal, specifically a receipt, a statement of funds movement , or a video .
- An appeal may be dismissed if:
- The amount paid differs from the amount in the application.
- Payment was made later than the time specified in the application.
- Payment was made to a different bank than that specified in the application.
- The appeal request was submitted after 14 days.
- Appeals rules for crypto assets:
- The deadline for filing an appeal is 30 calendar days.
- Grounds for appeal:
- Freezing of assets on suspicion of involvement in illegal activities.
- Failed AML check
- Incorrect transfer to service details.
- Dubai-tether.pro is not responsible for storing blocked assets if:
- The appeal application was filed after 30 calendar days.
- There is no physical access to the previously issued crypto wallet.
- If an appeal is considered after the established deadline, dubai-tether.pro charges an additional 5% fee for each month starting from the 31st day.
