Working with a check manager is a convenient and secure way to transfer money to pay for real estate or other services in the UAE. However, even with a trusted intermediary, misunderstandings often arise that can lead to transfer delays, amount errors, or disputes. Below, we’ll discuss the five most common misunderstandings and how to avoid them .
1. Unclear terms of the course and fees
Situation: The client assumes that the ruble or hryvnia exchange rate to the dirham will be “as on the stock exchange,” but the manager applies an internal rate with a small commission.
Because of this, the final amount in the recipient’s account may differ from the expected amount. Newcomers are often surprised by the discrepancy and blame the manager, although the issue was simply a lack of approval.
How to avoid: Discuss the rate and all fees in advance. Put them in writing or at least via email so both parties understand the terms.
2. Incomplete or incorrect check registration
Situation: the client does not specify which information is required, or the manager issues a standard receipt without checking the details.
Even a small error in the recipient’s name, amount, or date can invalidate a check and cause a delay in payment.
How to avoid: Check with the manager for the exact requirements for the receipt, double-check all the information, and if in doubt, ask for a reissue or confirmation.
3. Different expectations regarding translation time
Situation: the client thinks the money will arrive within a few hours, but the manager warns that it will take 1–2 business days.
Differences in expectations often cause dissatisfaction and stress.
How to avoid: clarify transfer deadlines in advance, record them in writing, and plan your payments with extra time.
4. Lack of evidence
Situation: The client trusts the manager’s verbal promises and does not receive a receipt or electronic confirmation of the transfer.
In the event of an error or dispute, proving the transfer of funds will be extremely difficult.
How to avoid: Always request proof of the transaction—a printed copy, a scan, or an electronic receipt. This will protect you in any situation.
5. Different ideas about the verification procedure
Situation: The client believes that checking and monitoring the translation is not necessary, and the manager expects the client to monitor the process.
Misunderstandings can lead to delays when neither party takes the necessary actions in a timely manner.
How to avoid this: Agree on who and when checks the transfer status. It’s best if the client confirms receipt of the funds, and the manager keeps you informed about each step.
Result
Miscommunications between the client and the check manager are a common cause of delays and errors. To avoid problems, it’s important to clearly communicate the exchange rate, fees, and deadlines, correctly issue checks, obtain confirmations, and monitor the transfer process .
